Privacy Policy
Last updated: 01 October 2025
RoomFindX (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Platform”). Please read this policy carefully to understand how we handle your data.
1. Information We Collect
We collect the following categories of information:
a. Personal Information
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Name, email address, phone number, profile picture, and verification documents (ID, selfies, etc.).
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Payment and billing details when you top up your wallet or purchase services.
b. Property & Listing Information
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Property descriptions, images, videos, location, and related metadata that you provide when posting or updating a listing.
c. Usage Information
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App activity (searches, clicks, saved properties, messages, etc.).
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Log files, IP addresses, device type, operating system, browser, and app version.
d. Location Information
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Approximate or precise location (when enabled) to show nearby properties and improve recommendations.
e. Communication Data
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Chat messages, notifications, and support queries exchanged on the Platform.
2. How We Use Your Information
We use your information to:
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Provide, operate, and improve the RoomFindX Platform.
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Facilitate property listings, searches, bookings, and communications.
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Manage wallet transactions, payments, and advertising campaigns.
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Personalize user experience with recommendations and relevant ads.
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Detect, prevent, and address fraud, abuse, and security issues.
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Comply with legal and regulatory obligations.
3. Sharing of Information
We may share your information in the following ways:
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With other users: For example, when you list or interact with properties, limited profile details may be visible.
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With service providers: Payment gateways, cloud storage, and analytics partners who help us run the Platform.
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For legal reasons: If required by law, regulation, legal process, or to protect the rights, safety, and property of RoomFindX, our users, or the public.
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Business transfers: In connection with a merger, acquisition, or sale of assets.
We never sell your personal information to third parties.
4. Advertising & Analytics
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We use cookies, device identifiers, and similar technologies to show relevant ads and measure performance.
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Advertisers may receive aggregated and anonymized reports but not personally identifiable data.
5. Wallet & Payments
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Transactions are processed securely through third-party providers (e.g., PayFast).
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We store only minimal details required for transaction history and compliance.
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We do not store full credit/debit card numbers on our servers.
6. Data Retention
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We retain your information as long as your account is active, or as needed to provide services.
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You may request deletion of your account and associated personal data at any time.
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Certain data may be retained for legal, accounting, or regulatory obligations.
7. Your Rights
Depending on your region, you may have the right to:
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Access, update, or delete your personal data.
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Request a copy of your data in a portable format.
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Withdraw consent for data processing (where applicable).
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Opt-out of marketing communications.
To exercise these rights, contact us at [support@roomfindx.com].
8. Security of Information
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We use encryption, secure servers, and restricted access to protect your data.
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However, no system is 100% secure, and we cannot guarantee absolute protection.
9. Children’s Privacy
RoomFindX is not intended for children under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.
10. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last Updated” date. Significant changes may be communicated via email or app notification.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
📧 info@roomfindx.com
🌐 www.roomfindx.com