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Frequently Asked Questions

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🌍 Additional Questions

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RoomFindX is currently available in South Africa only but we plan to roll-out to other countries soon.
Yes, if your subscription is active.
No. Contracts are handled between parties.
No. Transactions are handled between parties.
No. Transactions are handled between parties.

📢 Advertising & Promotions

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You can run:

Property Ads

Display (Custom) Ads

Note: All ads must comply with our Terms of use and Policies. All ads are subjected to verification.
Ads may be charged by:
DAYS
Ads may appear:

On homepage

On properties page

Within search results

Map view placements

Below property details page
Yes. View impressions, clicks, CTR, and spend in your Advertising Dashboard.
Yes. Campaigns can be paused anytime.
Your campaign automatically stops.

📱 App & Technical Questions

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It’s currently available on Android platform only.
Yes. Updates improve performance and security.
Check:

Internet connection

App updates

Device storage
Only if you allow location access.
Use Forgot Password to reset.

🔎 General Platform Questions

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RoomFindX is a modern property discovery and management platform that allows users to find, list, promote, and manage properties. It connects renters, buyers, landlords, and agents in one unified ecosystem.
Anyone can create an account. The platform supports:

Renters

Buyers

Property Owners

Real Estate Agents

Agencies
Browsing properties is free. Free users may list upto 3 properties. However:

Listing more properties may require a subscription.

Running advertisements requires wallet funding.

Premium features may require a Pro plan.
Download the app or visit the website, click Sign Up, enter your details, and verify your email or phone number.
All agent and landlord accounts needs to be verified to access features such as posting properties, messaging, running ads, scheduling tours
Yes. We use secure encryption and industry-standard security protocols to protect your data.

🏷 Listing a Property

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Go to Add Property, fill in details, upload images/videos, and publish.
This depends on your subscription plan. For Starter plan subscribers (Free) listings stay active for 3 months and 6 months for Pro plan subscribers. You will be notified before your listing is deactivated.
Yes. You can update price, images, description, and availability.
Yes. Video uploads are supported and thumbnails are generated automatically.
Listings may be rejected due to:

Incomplete information

False details

Policy violations

Duplicate content

💬 Messaging & Communication

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Open the property and tap Chat to start a direct conversation.
Messages are delivered in near real-time with notifications.
Yes. You can send:

Text

Images

Videos

Property attachments
You may follow up through chat. If there are repeated issues, report the user.
Yes. You can block users from within the chat menu

📜 Policies

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Available in the app and website footer.
Accounts may be suspended or permanently disabled.
Yes:

On the app you can delete your account from the bottom of main menu.

On the website you can delete your account from the profile menu

🏠 Property Search & Discovery

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Use:

Location-based search

Map view

Filters (price, type, bedrooms, amenities)

Keyword search
Yes. Enable location access to see nearby listings using our map-based discovery feature.
You can filter by:

Price range

Property type

Bedrooms/Bathrooms

Amenities

Furnished/Unfurnished

Distance radius
Featured properties are promoted listings displayed more prominently for increased visibility.
Reels are short-form video previews of properties that give a more interactive view of spaces.
Yes. Tap the heart/bookmark icon to save listings to your profile.
Yes. Each property has a share option to send via WhatsApp, social media, or direct link.

📍 Property Tours

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Open the property listing and tap Request Tour, then choose your preferred date and time.
Yes. Tours can be updated before confirmation.
You will receive a notification once the owner/agent approves.
Yes. Tours can be canceled from your profile dashboard.

🛑 Safety & Reporting

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Open the property and tap "Report" in the menu.
You can report users through chat menu.
Report immediately through Support.
We verify users' ID only, please do due diligence before making any payments.

💼 Subscriptions & Plans

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RoomFindX offers:

Starter Plan (Free)

Pro Plan
Pro includes:

More listings

Extended listing duration

Priority support

Verified badge (Standard verification required)
Yes. You can upgrade anytime from the Subscription Plans screen.
Pro plan auto-renews monthly. The funds are deducted from your wallet. If you have insufficient funds then you will be downgraded to Starter plan which is free forever.
Your listings may be paused until renewed.

📞 Support & Help

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Use the Support section in the app or website.
Typically within 24 hours.

🔐 Verification & Trust

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Verification increases trust and unlocks advanced features.
You may need:

Government ID

Selfie verification

For property owners we may need Proof of ownership
Usually within 24–72 hours.
It means the account has passed identity checks (Pro plan is also required).

💳 Wallet & Payments

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The wallet allows you to:

Fund ad campaigns

Pay for promotions

Pay for subscriptions

Manage transactions
Go to Wallet → Enter amount → Top Up and select a payment method.
Wallet deposits are non-refundable.
Open the Wallet section to see all transactions.
We accept all major credit/debit cards, instant EFT e.t.c